Terms and conditions

General conditions
1 - INTRODUCTION: CONCEPT OF TOURIST PACKAGE
Given that:
a) the organizer and the seller of the tourist package, to which the consumer addresses, must be in possession of the administrative authorization for the performance of their activities;
b) the consumer has the right to receive a copy of the tourist package sale contract (in accordance with Article 85 of the Cons. Code), which is an essential document to access the Guarantee Fund pursuant to art. 18 of these General Terms and Conditions.
The notion of "tourist package" (Article 84 of the Code of Cons.) Is as follows:
The package deals with travel, holidays and "all-inclusive" circuits, resulting from the pre-established combination of at least two of the elements listed below, sold or offered for sale at a flat rate, and lasting longer than 24 hours or extending for a period of time including at least one night:
a) transport;
b) accommodation;
c) tourist services not ancillary to transport or accommodation (omitted) ... which constitute a significant part of the "tourist package".

2 - LEGISLATIVE SOURCES
The purchase and sale of a tourist package, whether it concerns services to be supplied in national territory or abroad, will be governed by the Law of 27/12/1977 n. 1084 ratification and execution of the International Convention relating to the Travel Contract (CCV) signed in Brussels on 23.4.1970 as applicable as well as by the Consumer Code.


3 - OBLIGATORY INFORMATION - TECHNICAL SHEET
The organizer has the obligation to produce a technical sheet in the catalog or in the off-catalog program. The mandatory elements to be included in the technical sheet of the catalog or of the off-catalog program are:
- details of the administrative authorization of the organizer;
- details of the civil liability insurance policy;
- period of validity of the catalog or out-of-catalog program or customized trip;
- terms and conditions of replacement (Article 89 of the Code of Cons.);
- exchange rate for the purpose of currency adjustments, day or value.

4 - RESERVATIONS
The reservation request must be made on a specific contract form, electronic if any, completed in its entirety and signed by the customer, who will receive a copy. Acceptance of bookings is considered completed, with the consequent conclusion of the contract, only when the organizer sends a confirmation, also by electronic means, to the customer at the seller travel agency. The indications relating to the tourist package not contained in the contractual documents, in the brochures or in other means of written communication, will be provided by the organizer in regular fulfillment of the obligations provided for by art. 87 comm. 8 Cod. Cons. in good time before the start of the journey.

5 - PAYMENTS
The measure of the deposit, equal to 25% of the price of the tourist package (except in the case of air ticketing that requires the balance contextual to the issue), to be paid at the time of booking or at the time of the binding request and the date within which before the departure must be made the balance, resulting from the catalog, brochure or whatever else. Failure to pay the sums referred to above on the established dates constitutes an express termination clause which determines, by the intermediary agency and / or the organizer, the termination of the right.

6 - PRICE
The price of the tourist package is determined in the contract, with reference to what is indicated in the catalog or out-of-catalog program and to any updates of the same catalogs or out-of-catalog programs subsequently intervened. It may be changed up to 20 days prior to departure and only as a consequence of changes in:
- transport costs, including fuel costs;
- fees and taxes on some types of tourist services such as taxes, landing fees, of
disembarkation or embarkation in ports and airports;
- exchange rates applied to the package in question.
For these variations, reference will be made to the Technical Data Sheet published on the side.

7 - AMENDMENT OR CANCELLATION OF THE TOURIST PACKAGE BEFORE DEPARTURE
Before departure, the organizer or seller who needs to significantly change one or more elements of the contract, immediately gives written notice to the consumer, indicating the type of change and the change in price that follows. If you do not accept the amendment proposal referred to in paragraph 1, the consumer may alternatively exercise the right to reacquire the sum already paid or to enjoy the offer of a replacement tourist package pursuant to the 2nd and 3rd paragraphs of art. 8. The consumer may exercise the above-mentioned rights even when the cancellation depends on the failure to reach the minimum number of participants provided for in the catalog or in the off-catalog program, or by force majeure and fortuitous events related to the purchased tourist package. For cancellations other than those caused by force majeure, by chance and failure to reach the minimum number of participants, as well as for those other than the non-acceptance by the consumer of the alternative tourist package offered, the organizer that cancels (ex art. 33 letter E of the Consumer Code), will return to the consumer twice the amount paid and collected by the organizer, through the travel agent. The sum object of the refund will never exceed double the amounts of which the consumer would have the same debtor date according to the provisions of art. 8, paragraph 4 if he were to cancel.

8 - WITHDRAWAL OF THE CONSUMER
The consumer can withdraw from the contract, without paying penalties, in the following cases:
- increase in the price referred to in the previous art. 6 in excess of 10%;
- significant modification of one or more elements of the contract objectively configurable as fundamental for the use of the package of tourism considered as a whole and proposed by the organizer after the conclusion of the contract, but before departure and not accepted by the consumer.
In the cases mentioned above, the consumer alternatively has the right:
- to take advantage of an alternative tourist package, without a surcharge or with the restitution of the excess price, if the second tourist package has a lower value than the first;
- to return only the part of the price already paid.
This return must be made within 7 working days from receipt of the refund request.
The consumer must give notice of his decision (to accept the change or to withdraw) no later than 2 working days from the time he received the notice of increase or change. In the absence of express communication within the aforementioned term, the proposal formulated by the organizer is considered accepted.
To the consumer who withdraws from the contract before departure outside the hypotheses listed in the first paragraph, will be charged - regardless of the payment of the deposit as per art. 5, paragraph 1 - the individual cost of the opening, the insurance premium and, unless otherwise specified on the presentation pages of the individual products of this brochure and / or during the confirmation of the services, the penalties indicated in the Technical Data Sheet.

9 - CHANGES AFTER THE DEPARTURE
If after the departure the organizer finds it impossible to provide for any action, except for a fact of the consumer, an essential part of the services included in the contract, he will have to prepare alternative solutions, without any additional charges for the contractor and if the services provided are of a lower value than those envisaged, reimburse it equal to this difference. If no alternative solution is possible, ie the solution prepared by the organizer is refused by the consumer for serious and justified reasons,
the organizer will provide without a surcharge, a means of transport equivalent to the original one provided for the return to the place of departure or to the different place agreed, compatible with the availability of the vehicle and places and reimburse it to the extent of the difference between the cost of the services provided and that of the services performed up to the time of early return.

10 - REPLACEMENTS
The renouncing customer can be replaced by another person as long as:
a) the organizer must be informed in writing at least 4 working days before the date set for departure, and at the same time receive notification of the transferee's particulars;
b) the substitute fulfills all the conditions for the use of the service (pursuant to Article 89 of the Consumer Code) and in particular the requirements relating to the passport, visas and health certificates;
c) the person taking over reimburses to the organizer all the additional expenses incurred to proceed with the replacement to the extent that will be quantified before the transfer.
The transferor and the transferee are jointly responsible for the payment of the balance of the price as well as the amounts referred to in letter c) of this article. The additional terms and conditions of replacement are indicated in the technical data sheet.

11 - OBLIGATIONS OF PARTICIPANTS
Participants must have an individual passport or other document valid for all countries affected by the itinerary, as well as residence and transit visas and health certificates that may be required. They must also comply with the rules of normal prudence and diligence and with the specific rules in force in the destination countries of the journey, with all information provided to them by the organizer, as well as with the regulations and administrative or legislative provisions relating to the tourist package. The participants will be called to answer for all the damages that the organizer had to suffer due to their non-compliance with the above-mentioned obligations. The consumer is obliged to provide the organizer with all documents, information and elements in its possession useful for the exercise of the right of subrogation of the latter against third parties responsible for the damage and is responsible to the organizer of the injury caused to the right of subrogation. The consumer will also communicate in writing to the organizer, at the time of booking, the particular personal requests that may be the subject of specific agreements on the travel arrangements, provided that it is possible to implement them.

12 - HOTEL CLASSIFICATION
The official classification of the hotel facilities is provided in the catalog or in other informative material only on the basis of the express and formal indications of the competent authorities of the country where the service is provided. In the absence of official classifications recognized by the competent Public Authorities of the countries also members of the EU to whom the service refers, the organizer reserves the right to provide in the catalog or brochure a description of the accommodation, such as to allow an evaluation and consequent acceptance of the same by the consumer.

13 - LIABILITY REGIME
The organizer is liable for damages caused to the consumer due to the total or partial non-fulfillment of the contractually due services, whether they are carried out by him personally or by third party service providers, unless he proves that the event is derived from fact of the consumer (including initiatives taken independently by the latter during the execution of the tourist services) or by circumstances unrelated to the provision of the services provided in the contract, by chance, force majeure, or circumstances that the organizer could not , according to professional diligence, reasonably to foresee or resolve. The seller where the tourist package has been booked does not under any circumstances meet the obligations arising from the organization of the trip, but is solely responsible for the obligations arising from his quality as an intermediary and in any case within the limits for this responsibility provided for by the current regulations in the field.

14 - LIMITS OF COMPENSATION
Compensation for personal injury can not in any case exceed the limits established by the international conventions involving Italy and the European Union in relation to the services whose non-fulfillment has determined the responsibility. In any case the compensation limit can not exceed the amount of 50,000 Germinal Gold Francs for damages to persons, 2,000 Germinal Gold Francs for damage to property, 5,000 Germinal Gold Francs for any other damage (Article 13, No. 2 of the CCV) .

15 - ASSISTANCE OBLIGATION
The organizer is obliged to provide the measures of assistance to the consumer imposed by the criterion of professional diligence exclusively in reference to the obligations borne by law or contract. The organizer and the seller are exempted from their respective responsibilities (articles 13 and 14), when the failed or incorrect execution of the contract is imputable to the consumer or is due to the fact of a third party of an unpredictable or inevitable nature, or from an accidental case or force majeure.

16 - COMPLAINTS AND COMPLAINTS
Any failure in the execution of the contract must be challenged by the consumer without delay so that the organizer, his local representative or the accompanying person can promptly remedy it. The consumer must - under penalty of forfeiture - also make a complaint by sending a registered letter, with acknowledgment of receipt, to the organizer or seller, no later than 10 working days from the date of return to the place of departure ( pursuant to article 98 of the Cons.

17 - INSURANCE
Emmevu SNC is covered by insurance policy Navale Assicurazioni N ....... for the consequences of civil liability towards third parties pursuant to the law arising from the insured in its capacity as organizer and / or seller of tourist services. The insurance is provided for civil liability arising from the Insured under the law for the operation of a company legally established and authorized to: intermediation of tourism services; organizing trips with the possibility of providing services for the kitchen, nursing, social, recreational and sports services at amateur level; sale of tourist services to other travel organizers. The Company undertakes to indemnify the Insured Party against the amount paid by the insured (capital, interest and expenses) for bodily, material and property damage involuntarily caused to its customers as a result of an accidental fact occurring in relation to the risks described in the policy. This includes liability for damages caused by the persons to whom the Insured must respond, including the companions and collaborators in the performance of their duties.

18 - GUARANTEE FUND
The National Guarantee Fund is set up at the Directorate General for Tourism of the Ministry of Productive Activities to which the consumer can apply (pursuant to Article 100 of the Consob. Code), in the event of insolvency or declared bankruptcy of the seller or of the organizer, for the protection of the following requirements:
a) reimbursement of the price paid;
b) his repatriation in the case of travel abroad. The fund must also provide immediate economic availability in case of forced return of tourists from non-EU countries on the occasion of emergencies attributable or not to the organizer's behavior.
The methods of intervention of the Fund are established by decree of the President of the Council of Ministers of 23/7/99, n. 349 GU n. 249 of 12/10/1999.

ADDENDUM
General Terms and Conditions of Sale for Individual Tourist Services.

A) REGULATORY PROVISIONS
Contracts relating to the offer of only the transport service, stay, or any other separate tourist service, can not be configured as a case of negotiation of travel organization or tourist package, are governed by the following provisions of the CCV: art. 1, n. 3 and n. 6; Articles. from 17 to 23; Articles. from 24 to 31, as regards the forecasts different from those relating to the organization contract as well as by other agreements specifically related to the sale of the single service object of the contract.

B) CONTRACT CONDITIONS
The following clauses of the general terms and conditions of sale contract for the abovementioned tourist packages are also applicable to these contracts: art. 4, 1st paragraph; art. 5; art. 7; art .8; art. 9; art. 10, 1st paragraph; art. 11; art. 15; art. 17. The application of these clauses does not determine the configuration of the relative contracts as a type of tourist package. The terminology of the aforementioned clauses relating to the tourist package contract (organizer, trip, etc.) should therefore be understood with reference to the corresponding figures of the contract for the sale of individual tourist services (seller, stay, etc.). Approved by Assotravel, Assoviaggi, Astoi and Fiavet. Information pursuant to art. 13 of Legislative Decree 196/03 (personal data protection). The processing of personal data - the conferment of which is necessary for the conclusion and execution of the contract - is carried out, in full compliance with Legislative Decree 196/2003, in paper and digital form. The data will be communicated only to the suppliers of the services included in the tourist package. The customer may at any time exercise the rights pursuant to art. 7 D. Lgs. 196/03 contacting TANAMI TRAVEL Via Trieste 16, Recco (GE). For Community air carriers and those belonging to States that are parties to the Montreal Convention 1999 there are no liability limits for death, injury or personal injury of the passenger. For damages exceeding 100,000 SDRs (equivalent to approximately € 120,000) the air carrier can contest a claim only if it can prove that the damage is not attributable to it. In case of delay in the transportation of passengers the carrier is responsible for the damage up to a maximum of 4150 SDRs (about € 5000); in case of destruction, loss, damage or delay in baggage reclaim, up to 1000 SDRs (about € 1200). Carriers not belonging to a State belonging to the Montreal Convention 1999 may apply different liability regimes from the one shown above. The responsibility of the tour operator towards the passenger remains in any case governed by the Consumer Code and the ASTOI General Conditions of Contract published in this catalog.

DATA SHEET
Ex Art. 03 - Integral part of the General Conditions of Participation
Validity of the Program
The program is valid from 01/11/2008 to 31/12/2010.
Variations in transport costs, fuel costs, fees and taxes (ex Article 6) Transport costs, fuel costs, air fares, fees and taxes (such as landing, disembarkation or embarkation ports and airports) are those in force on 02/07/2009.
Variations requested by the consumer and withdrawal by the consumer
Any change requested by the consumer after confirmation of the services included in the package will result in a charge of € 80.00 per person to the consumer, in addition to payment to the organizer of all additional expenses incurred to make the change. The modification of the name of the customer who renounces with that of the substitute can not be accepted by a third service provider, in relation to some types of services, even if carried out within the term referred to in art. 10, paragraph a) of the General Conditions of Contract alongside. The organizer does not
will therefore be responsible for any non-acceptance of the modification by third party service providers. Such non-acceptance will be promptly communicated by the organizer to the interested parties before the departure and, if the same consequently the withdrawal from the Contract by the Consumer, the same conditions of withdrawal will be applied, as indicated below. To the consumer who withdraws from the contract before departure outside the hypotheses listed in the first paragraph, will be charged - regardless of the payment of the deposit as per art. 5, paragraph 1 - the individual cost of the share in practice, the insurance premium and, except where applicable
otherwise specified on the presentation pages of the individual products of this brochure and / or in the process of confirming the services, the penalties indicated below, depending on the number of days that are missing on the departure date (working days, not including that of withdrawal) ) in which the cancellation notice is given:

For the accompanying tours, hotels and Fly & Drive programs:
• 10% of the participation fee up to 30 working days before departure;
• 50% of the participation fee from 29 to 7 working days before departure;
• 75% of the participation fee from 7 to 3 working days before departure;
• after this deadline the penalty will be equal to the entire value of the package even in case of no-show.

The rules for individual fares apply to the airline ticket office.

The cancellation policy may vary depending on the services offered. Please refer to the descriptions of the individual services to determine if a particular cancellation policy applies
will be applied.

NB: the same sums must be paid by those who could not make the trip due to lack or irregularity of the expected personal expatriation documents.
In the case of pre-established groups, these sums will be agreed from time to time upon signing the contract.
Technical Organization TANAMI TRAVEL by Emmevu SNC of V. Valente and MC license and Regional Authorization Liguria n.
Insurance Coverage Civil Responsibility TO
TANAMI TRAVEL. is covered by insurance policy Navale Assicurazioni N. ......... for the consequences of civil liability towards third parties pursuant to the law arising from the insured in its capacity as organizer and / or seller of tourist services
Travel insurance coverage for the client
When a tourist package is purchased, THANAMI TRAVEL the customer is required to turn on a travel insurance policy to cover the cancellation penalties for the package provided for by the Consumer by art. 6 of the General Terms and Conditions of sale of tourist packages, expenses related to illness, accident, theft and damage to baggage, repatriation etc. The Customer who will purchase a TANAMI TRAVEL tourist package will pay a registration fee that includes the travel policy that TANAMI TRAVEL has agreed to on particularly favorable terms with Mondial Assistance Italia, referred to on the following page, entitled "Insurance".
Regulation (EC) n. 2111/2005 - Article 11 information on the identity of the effective air carrier
The name of the carrier that will carry out your flight (s) is indicated on the booking confirmation sheet; any changes will be communicated promptly in compliance with Regulation no. 2111/2005.
Excursions and optional services purchased at the destination
Excursions and more generally the services purchased, directly on site by the customer, in the destination of the trip and not included in the Tourist package, are to be considered, to the effect of the Tour Operator's responsibility, excluded from the travel contract concluded with TANAMI TRAVEL . The eventual description in catalog of such services has only informative purpose about the tourist peculiarities of the destination.
Price List - description of tourist services
The quotas of the tourist packages and the descriptions of the tourist services published in the catalog may be subject to variations, especially during periods of Fairs, Sporting Events, etc., unless the change is made to the intermediaries.

"Mandatory disclosure pursuant to art. 17 of Law 38/2006 - Italian law punishes crimes related to prostitution and child pornography with imprisonment, even if they are committed abroad ".
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